Terms of service

By using this website and/or placing orders through it, you agree to:
(i) use the website only to carry out legally valid consultations or orders;
(ii) not to place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and notify the competent authorities.
(iii) provide us your e-mail address and/or other contact details truthfully and correctly. Likewise, you consent to our use of this information to get in touch with you.
(iv) By placing an order through this website, you warrant that you are of legal age (aged 18 and over) and have the legal right to enter into binding contracts.


The information referred to these Conditions and the details contained on this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any products untile your order has been explicity accepted by us. If you offer is not accepted and your account has already been charged, the amount of the same will be returned to you in its entirety. To place an order, you must follow the online purchase process and click “Authorize payment”. Subsequently, you will receive an e-mail confirming the receipt of your order (the “Order Confirmation”). It is understood that this will not result in the acceptance of your order as it constitutes an offer that you make in the against us for the purchase of one or more products. All the orders will be subject to our approval of which you will be informed by sending an e-mail confirming that the order is being shipped (the “Confirmation of Shipment). Order details will be summerized in the electronic receipt attached to the Shipping Confirmation. The contract for the purchase of a product between us and you (the “Contract”) will be concluded only when we send you the Shipping Confirmation. Only the products indicated in the Shipping Confirmation will be subject of the Contract. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Shipping Confirmation such product has been shipped.


The risks relating to the products will pass to you from the moment of their delivery. You will acquire ownership of the products as soon as we have received full payment of all amounts due in respect of the products, including shipping costs.


All orders are subject to product availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement product, we weill refund any amounts already paid by you.


We reserve the right to remove any product from this website at any time and/or to delete or modify any material or content therein. In fact, there may be exceptional circumstances that force us to refuse the processing of orders after sending the Order Confirmation, and we reserve the right to do so at any time. We decline any responsability towards you and/or towards third parties for the removal of any product from this website, for the deletion or modification of any material or content of website, or for the failure to process the order after the sending the Order Confirmation.


The price of the products will be that indicated from time to time on our website, except where there is an obvious error. If we find errors in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the right amount or to cancel it. If we are unable to contact you, the order will be canceled and the full amount paid will be refunded. We will not be obliged to suplly you with the product at the lower price incorrectly indicated (even if we have already sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and therefore if it were possible for you to reasonably identify it as incorrect. The prices on the website include VAT, but exclude shipping costs, which are to be added to the total amount to be paid.
Prices are subject to change at any time; however (except where previously established) the possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected the items you intend to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, he must follow the purchase instructions, entering or verifying the information requested in each step of the purchase process, requesting the issuance of the invoice, if desired.


You can pay with Visa, Mastercard, and PayPal credit cards.
To reduce the risk of unauthorized access, your card details will be encrypted. Once we have received your order, we will pre-authorize your credit card to make sure you have sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses.
If the chosen payment method is PayPal, the charge will take place at the time of the order confirmation.
By clicking “Authorize Payment” you will confirm that the credit card is your property.
Credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to conclude any Contract with you.


If you are contracting as a “consumer”, you will have the right to withdraw from the Agreement within a period of 14 days without giving any reasons.
The withdrawal period referred to in the previous paragraph ends after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you are required to inform us by sending an e-mail to hvstore-support@hellasverona.it of your decision to withdraw from the Agreement through an explicit declaration.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the Contract, you will be reimbursed for all payments you have made to us, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from the Contract. . The refund can be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.
Please send back the goods or deliver them to us at the store in via Cattaneo in Verona without undue delay and, in any case, within 14 days from the day on which you communicated your withdrawal from the Contract. The deadline is met if you send back the goods before the 14-day period has expired.
You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

  1. Personalized items;
  2. Music CDs / DVDs, without their original wrapping;
  3. Sealed goods which are not suitable for return for hygienic reasons and have been opened after delivery.
  4. Goods without the original product label.

Your right of withdrawal from the Contract will be applied exclusively to those products returned in the same condition in which you received them. We remind you that in the event of a return, you are responsible for the content of the package being returned. No refund will be made, regardless of the return options you have chosen, if: i) the package received contains an incorrect item and / or different from the product ordered or to be returned, ii) the product has been used in addition to the simple opening and iii) the products are not in the same condition in which they were delivered or if they have been damaged. We therefore invite you to pay attention in the return operations and to take care of the products as long as they are in your availability and possession. Please return the item using or including in the package the original wrapping, instructions and other documents, if any, that accompany the products.

(a) Returns to the store in via Cattaneo in Verona
You can return the product to the aforementioned point of sale. In this case, he / she must personally go to the store and deliver the item together with the electronic receipt that he / she will have received together with the Shipping Confirmation. You will be able to present the electronic receipt either in digital format through the screen from your phone or in paper format.

(b) Returns by forwarder / courier
You will need to contact us using the return request form to allow us to arrange the collection at your home address. You will need to return the product in the wrapper and package in which you received it. If for the return of the products you prefer not to take advantage of the free options that may be available, the return costs and the risks associated with the transport you have chosen will be at your expense without any responsibility or obligation in this regard on the part of HV Service s.r.l. In this case, he must return the product together with the E-Ticket he received with the Shipping Confirmation. Please note that if you decide to return the products with the “cash on delivery” method, we will be authorized to charge you the related costs.

After evaluating the condition of the item, we will inform you if you are entitled to a refund of the amount paid. Shipping costs will be reimbursed if the right of withdrawal is exercised within the deadline and all products subject to the same delivery are returned. The refund will be made as soon as possible and in any case within 14 days from the date on which you made known your intention to withdraw from the Contract. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier. The refund will always be made using the payment method used to make the purchase.
You will be responsible for the costs and risks of returning the products, as indicated above.


We will not be liable in any way for any breach or delay in the performance of any of the obligations under the Agreement caused by events which are beyond our reasonable control. By such we mean any act, event, non-occurrence, omission or accident beyond any reasonable control; this expression includes by way of example but is not limited to what is specified below:

  1. Strikes, lockouts or other trade union unrest;
  2. Riots, revolts, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war;
  3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster;
  4. Inability to use railways, shipping, air, motor transport or other means of public or private transport;
  5. Inability to use public or private telecommunications networks;
  6. Acts, decrees, laws, regulations or restrictions of any government;
  7. Any strike, disaster or maritime, postal or other relevant means of transport accident.

It is understood that the execution of the obligations under the Contract will be suspended for the entire duration of the force majeure events. We will be granted an extension for the execution of the Contract equal to the duration of this period. It is understood that, despite pending events of force majeure, we will strive to find a solution by which to comply with our contractual obligations.


If our site contains links to other pages or materials of third parties, these links will be provided for information only, without our control over the content or materials contained in such pages or sites. Therefore, we decline all responsibility in the event of any damage or loss resulting from their use.


You are prohibited from transferring or assigning the Agreement in any way, or any of the rights or obligations arising therefrom, without our prior written consent. We will have the right to transfer, assign, sub-contract or dispose freely in any way and at any time of the Contract, or of any right or obligation deriving from it. For the avoidance of doubt, any transfer, assignment, subcontracting or other provision of the Agreement will have no impact on your rights as a consumer or will cease, reduce or limit any of the guarantees or liability offered by us, explicitly or implicitly.


If we fail, during the execution of the Contract, to demand the exact fulfillment of any of your obligations, or of any of the obligations provided for by these General Conditions, or if we fail to exercise any of the rights or actions to which we are entitled pursuant to the Agreement or these General Conditions, this will not constitute a waiver of such rights or actions and will not release you from the fulfillment of the related obligations.
Our possible tolerance in the face of your non-fulfillment will not constitute any waiver to react in the face of a subsequent non-fulfillment.
No waiver by you with respect to any of your obligations under the Agreement or these General Conditions will be valid unless communicated in writing.


If any article of the General Conditions, or part of it, or any of the provisions of the Contract, should be judged invalid, unlawful or unenforceable by the competent authority, this article, clause or provision will be considered as not affixed while the other articles, clauses and provisions will remain valid to the maximum extent permitted by law.


These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject of the Agreement and replace any previous agreement, understanding or pact between us, whether oral or written.
Both you and we acknowledge that, in entering into the Agreement, neither you nor we have relied on any representation, commitment or promise made by the other party, or inferable from what was said or written during the negotiations preceding the Agreement, but only on what expressly stated in these Conditions.
Both you and we will have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Contract (unless such false statement has been made maliciously) and the only actions that the the other party may undertake only for breach of the Agreement, as provided for in these Conditions.


We reserve the right to revise and change these Terms at any time.
You will be subject to the General Conditions in force at the time of the order, unless a modification of the General Conditions must be made in accordance with the law or at the request of a government authority (in which case it will also apply to orders already sent to us) .


The use of our website and the contracts for the purchase of products through this website are governed by Italian law.
For any dispute arising from or relating to the use of the website or such contracts, the Judge of the place of residence or domicile of the consumer will be competent.

*** **** ***
These general conditions apply from 01 March 2019