Returns and Exchanges

SIZE CHANGE

Once you have received the item, if you wish to change the size of the product purchased, you can request a size change by writing to hvstore-support@hellasverona.it, provided that you return the original item in the same condition in which it was delivered, undamaged and within the terms established in these Conditions.

You must indicate the article and the new size desired.

The price of the product will remain unchanged from the date of purchase.

Please note that the size exchange option will only be displayed as available if all the above conditions are met.

After requesting the size exchange and selecting the return method, you will have to return the original item to the store in Via Cattaneo in Verona presenting the electronic receipt that you received with the original product or, if you have requested it, by the courier that we will send you at home. You must return the item without undue delay and in any case within 14 days of sending the request through the website. Neither of the two return options will result in additional costs for you.

Once you have chosen the return method, we will send you the new size of the item within 2-3 working days from the date of the exchange request, and in any case within a maximum of 30 days from the date of the request. The size exchange option will not entail any additional cost for you. The new item, in any case, will be governed by the Conditions of Purchase and Use, including the right of withdrawal.

Please note that if after 14 days from the size exchange request you have not returned or delivered – to the courier arranged by us – the original item, we will be entitled to charge you for the cost of the new product.

RETURN OF DEFECTIVE PRODUCTS

In case you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us, indicating the data of the product as well as the defect on the same present.

You will have to return the product to the address indicated in the electronic document that you will receive together with the Shipping Confirmation or to the point of sale in via Cattaneo in Verona. We will proceed to carefully examine the returned product and will inform you by e-mail, within a reasonable time, whether we will proceed to refund or replace the product (as the case may be). The refund and/or replacement of the item will be made as soon as possible and, in any event, within 14 days from the date we send you an email confirming that we will refund or replace the unsuitable item.

The amount paid for products that will be returned due to damage or defect, if any, will be refunded in full, including delivery charges incurred in sending the item to you and returning it to us. The refund will be made through the method of payment used to make the purchase.

RIGHT OF WITHDRAWAL AND RETURN OF ORDERS PLACED FROM ABROAD

If you have placed an order from outside Italy, from another European Union member state, through this website, the provisions of the preceding paragraphs will be applicable, except for the provision relating to the courier appointed by us, applicable only if the withdrawal is made from the original address in Italy.
We also inform you that in no case or circumstance are we required to bear shipping or return costs for sending products to or from destinations other than the original address in Italy.

LIABILITY AND EXEMPTION

Except as otherwise provided in these Terms and Conditions, our liability in respect of products purchased from our website shall be limited exclusively to the purchase price of the product in question.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website, except where expressly stated otherwise.
All descriptions of products, information and materials appearing on the website are provided “as is” and without warranties express or implied, except as required by law. In this sense, if you are contracting as a consumer or user, we undertake to deliver products that conform to the Contract, remaining responsible for the lack of conformity existing at the time of delivery. It is understood that the products comply with the Contract if (i) they comply with the description provided by us and possess the qualities presented on this website, (ii) they are suitable for the use for which the products are normally intended, (iii) they display qualities and characteristics that are normal in products of the same type and that can be reasonably expected. To the extent permitted by law, we exclude all warranties except those that cannot be legitimately excluded against consumers and users.
Nothing herein shall limit your rights as a consumer under applicable law or your rights to terminate the Contract.

FORCE MAJEURE

We will not be liable in any way for failures or delays in the performance of any of our obligations under the Contract caused by events that are beyond our reasonable control. Such is defined as any act, event, failure to occur, omission or accident beyond our reasonable control, which includes but is not limited to the following:

• Strikes, lockouts or other labor unrest;
• Riots, riots, invasion, terrorist attacks or threats of terrorist attacks, wars (declared or undeclared), or threats of war;
• Fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters;
• Inability to use railroads, shipping, air, motor transport or other means of public or private transportation;
• Inability to use public or private telecommunications networks;
• Acts, decrees, laws, regulations or restrictions of any government;
• Any strike, disaster or accident by sea, mail or other major means of transportation.

It is understood that performance of the obligations under the Contract will remain suspended for the duration of the force majeure events. We will be granted an extension of time for the performance of the Contract equal to the duration of such period. It is understood that, even during force majeure events, we will endeavour to find a solution by which to comply with our contractual obligations.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and any intellectual property rights in the materials or content presented as part of the Website are owned by us and by those who have licensed us to use them.

Definitions

Definitions that help to understand the activity carried out by our company and the relationship between it and the data you have provided to us. It is therefore appropriate for You to know that pursuant to Article 4 EU Regulation No. 679 of 2016 we mean:

Personal data: any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, by reference in particular to an identifier such as a name, an identification number, location data, an online identifier or to one or more features of his or her physical, physiological, genetic, mental, economic, cultural or social identity.

Particular categories of data (or sensitive data): personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as processing genetic data, biometric data intended to uniquely identify a natural person, data concerning the health or sex life or sexual orientation of the person.

Processing: any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data controller: the natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the Data Controller or the specific criteria applicable to its designation may be established by Union or Member State law.

Data Controller: the natural or legal person, public authority, service or other body that processes personal data on behalf of the Data Controller,

Profiling: any form of automated processing of personal data consisting of the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the professional performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements of said natural person.